Terms of Service
These Terms govern access to and use of 1CloudAI Business Contacts, including the contact search workspace, tenant administration tools, import features, API-key workflows, billing workflows, and 1CloudAI CRM integration features.
Use of the service
- You must use the service only for lawful business purposes and in accordance with your tenant role.
- You are responsible for maintaining accurate user, tenant, billing, and CRM connection information.
- You must not attempt to bypass role checks, usage limits, package limits, or security controls.
- You must not upload, import, or synchronize data that you are not authorized to process.
Accounts and permissions
Access is controlled through authenticated users, tenant memberships, system roles, and scoped API keys. Organization Admins are responsible for managing tenant users and for authorizing or disconnecting 1CloudAI CRM integrations for their tenant.
Contact data and CRM sync
The platform uses a shared canonical contact model with tenant-specific saved contacts, corrections, import records, and CRM push history. CRM sync is designed to push approved contacts and avoid duplicate pushes for a tenant, but users remain responsible for checking that synced data is appropriate for their business and CRM account.
Packages, billing, and limits
Packages may define limits for users, searches, contacts per query, API access, and worker activity. Paid plans and billing features are activated only through supported checkout, verified webhook events, or approved manual administration.
Availability and changes
The service may change as features, integrations, package limits, security requirements, and Marketplace review requirements evolve. We may suspend access where needed to protect the service, comply with law, resolve abuse, or address security concerns.
Support
For support, email support@1cloudcrm.com or use the support form at https://1cloudaicrm.com/contact.
Privacy
Our Privacy Policy explains how information is handled when you use the service.